Shipping
We aim to dispatch orders within 1-3 working days by tracked Royal Mail 48 delivery. Most items are dispatched within 24 hours. If you want your item in a hurry you can Royal Mail 24 for a next day delivery
Tracking information will be sent to the email address that you provide. In the unlikely event of loss, claims can be made directly to Royal Mail using your tracking info.
We do not offer international shipping at this time but hope this will be added to our services soon.
Returns & Refunds
At Cerrig Môr we aim to provide the best quality products. Customer service is extremely important to us.
In the unfortunate event that your item is damaged we would kindly require that your item is returned so that we may determine what went wrong. We require that these items are returned unused and in the original packaging, within 14 days from the day of dispatch.
When goods are returned in this manner we will provide a refund or, alternatively, exchange the item.
For hygiene reasons our earrings are excluded from the return and refund policy.
Any delivery charges for the original order will not be refunded.
Any items returned that arrive damaged or become lost, will not be credited.
Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order.
Refunds will be processed according to the method of payment originally used for your order.
Returns should be made by first calling us on 07950714975 to discuss your return. We will ask you to post the item in its original packaging, including a note with your original order number and your full contact details to Llysteg, Bronant, SY23 4TG